Concerns and Complaints Procedure

Informal: Stage 1

The interested party may have an initial conversation or series of conversations with the individual/team concerned. 

Informal: Stage 2

The interested party contacts the Headteacher. The Headteacher arranges a meeting of interested parties. The Headteacher records the meeting and logs the process. 

Formal: Stage 3

The interested party puts a Complaint in writing. The concern is now treated as a Formal Complaint. The correspondence will be acknowledged within two working days. 

A meeting will be scheduled within ten working days of receipt of the written complaint. Further investigation will be undertaken if necessary. Further meetings will be held, if necessary, within ten working days of the previous meeting. A formal written response shall be made to the complainant, outlining reasons for any decisions made within seven working days. 

Formal: Stage 4

The interested party writes to the Chair of the Board of Trustees to request an Appeal Procedure. A panel is formed and made known to the interested party. A hearing is scheduled within twenty working days. Any further relevant information will be shared with all parties, at least two working days before the hearing. 

The Appeal Panel will reach a decision, with possible recommendations, which will be communicated within seven working days. The decision of the Appeal Panel is final.